Shipping Policy

LEILA is an online fashion brand specializing in contemporary eastern wear and accessories. Orders are processed and fulfilled through our official online platforms.

This Shipping & Delivery Policy outlines the procedures, timelines, and responsibilities related to the shipment and delivery of products purchased from LEILA.

We work with trusted courier and logistics partners to ensure safe and timely delivery of all orders.

1. Order Processing & Dispatch Timeline

Most LEILA pieces are made-to-order. Therefore, production and dispatch timelines vary depending on the product.

Estimated delivery timelines are provided on the product page of each item. For urgent orders or timeline inquiries, customers may contact our team via WhatsApp at 0300 8292259.

Please note that delivery timelines are estimates and may change due to unforeseen circumstances.

2. Delivery Information

Customers must provide accurate information including full name, shipping address, billing address, contact number, and landmark if applicable. LEILA will not be responsible for delays or failed deliveries caused by incorrect information.

3. Delivery Attempts

Courier partners will attempt delivery to the provided address. If the first delivery attempt is unsuccessful, additional delivery attempts may incur additional charges.

4. Delays

Delivery may be delayed due to weather conditions, logistics issues, political disruptions, or other circumstances beyond our control.

5. Tracking

Once dispatched, customers will receive a tracking number to monitor shipment progress.

6. Delivery Charges - Pakistan

We offer free nationwide delivery within Pakistan, unless otherwise stated.

7. International Shipping

International shipping costs are calculated based on destination and parcel weight. Duties and taxes are not included in the purchase price and are the responsibility of the customer.